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In This Entry Ade Talks About Quitting His Job. And Call Centers.

I never blog about work. You see, the last thing I want to see on my desk on a Monday morning would be a printed screenshot of my blog with a pink post-it attached to it with the words “YOU ARE FUCKING FIRED” hastily scrawled on it by my boss who probably was suffering a heart attack while he was writing it.

But this time I guess it’s time to finally put off that one rule because I made a decision I was putting off doing for the longest time. Remember thing I wanted to have #1? Last February 6, I filed my letter of resignation. In case you didn’t know (or care), I spent the last year and nine months working for one of the call centers in Ortigas, doing rotating gigs in the night, reverse-mid, and morning shifts, and taking in calls like this:

Ade: Now, sir, if you just very kindly right click on the icon-
Idiot: You mean right click?
Ade: Yes.
Idiot: Ah. Right click?
Ade: Yes, sir.
Idiot: Okay. Right click?
Ade: Yeeeees.
Idiot: Right click?
Ade: Yes.
Idiot: Did you just say right click?
Ade: … yeah.
Idiot: Right click?
Ade:
Idiot:
Idiot: Left or right?

I actually have no regrets whatsoever working in the industry, and would actually recommend it to anyone willing to sell their soul to Lord Satan for night differential (just kidding boss I need my backpay ktnxbai). But seriously though, it’s not for me. If you can stand being in a cubicle taking in an average of 20 calls per day doing the same fucking thing ad nauseam, then good for you. Seriously.


Fat people included

Maybe I was too unfair. Calling my job monotonous is a little too hasty. A lot of people find the industry enjoyable. In fact, any job would probably entail you to do monotonous tasks every now and then. Yes, even blogging. Because if you get the urge to write something just for the sake of updating and not because you want to write, I would suggest you unplug the computer and start immersing yourself in what we call “real life”.

But I digress.

Off the top of my head, these are the reasons why I decided to finally quit:

  • Health: I’m a night person, but six months of sleep deprivation, fatigue, and eating nothing but Mini Stop Siopao did wonders for my health. In fact, I believe I shaved five years off my lifespan!
  • Stress: Let’s say you go to work with only two hours of sleep because you needed to have a social life or else you go insane. Then you find out that you have 40 calls waiting. If your blood pressure does not hit 140/90 by the third hour, you must either be the most patient person in the world or you must be Chuck Norris.
  • Family: Since I live my day backwards, I usually sleep when everyone at home is awake. One day my younger brother almost called the cops because a strange man was using the computer in the living room, only to realize that he had another older brother.
  • Social Life: I didn’t know that this friend got pregnant or that this couple are married already and that this other friend has died already because, guess what, I was fucking asleep when it happened or when the news first broke! This Ade guy, whatta left behind by chismis.

Well, from what I’ve written so far you’d probably think I have nothing but hatred for call centers. Far from true. I still owe my workplace my eternal gratitude after the last company I was with folded up and I was left broke and jobless for a good four months. And of course, I got to work with a lot of awesome people. In fact, when I filed my resignation, I just knew that I’ll miss these people. Seriously, resigning isn’t as easy as it looks, especially when you have to leave such wonderful people behind.

Oh wait, did you just say “Stop being such a nostalgic emofag, Ade! What about the women”? Let’s not get started on the women. The smoking area is teeming with them, women from that other call center in my building. Yes. Other call center. Strangely, my workplace seems to have an aversion to hot women. The only hot women I see in the office have penises. (Again, I keed. Please, good HR director, I beg of you: don’t withhold my backpay.)

But you, know, as they say, all good things must come to an end. And when you’re at your cubicle, wondering what the hell it is you’re doing with your life, I guess it would be a good time to move on. It has been a rough and wild ride, call center industry. It was fun while it lasted.

33 Comments

  1. abbee

    The program's goal is 180 seconds, despite our very lengthy spiels & anti-fraud procedures & excessive transfers & omfg upselling/downselling. I get like, 276. HAHA. But everytime I'm sick at the last minute, I miss being at work. Dammit. Talk about a love/hate relationship.

  2. Ade

    [quote comment="119575"]LOL yes! But I'm just being a priss like that. I wish I could stay on the phone for 2 hours even if my caller & I are going around in circles. Damn AHT requirement. But I know what you mean… the perils of technical support.[/quote]

    What's your AHT by the way?

  3. abbee

    LOL yes! But I'm just being a priss like that. I wish I could stay on the phone for 2 hours even if my caller & I are going around in circles. Damn AHT requirement. But I know what you mean… the perils of technical support.

  4. Ade

    [quote comment="119571"]Bah, 40 calls max a day? I work in an 11-12 hour shift for 4 weekdays (& I spend most of the time I'm not on the road or strapped to my desk just sleeping the rest of my life away) & if only I don't spend 10 minutes or so on a few calls I'd get as much as 200 calls (but those would include transfers, I suppose) per shift. Holy crap. So it's 10 times more sickening to put up with idiots who can't seem to understand the meaning of the phrase "please wait after 7-10 working days" dammit.[/quote]

    So what're you saying? Your miseries are better than mine?

    Honestly, if you spend as much as two hours on one call wondering why the fuck their wireless is not working, you'd totally understand why I get to have only 40 calls a day. From rednecks who can't find the start button.

  5. abbee

    Bah, 40 calls max a day? I work in an 11-12 hour shift for 4 weekdays (& I spend most of the time I'm not on the road or strapped to my desk just sleeping the rest of my life away) & if only I don't spend 10 minutes or so on a few calls I'd get as much as 200 calls (but those would include transfers, I suppose) per shift. Holy crap. So it's 10 times more sickening to put up with idiots who can't seem to understand the meaning of the phrase "please wait after 7-10 working days" dammit.

  6. So so so, I heard that there's this callcenter in Makati that offers very high compensation. i also heard that they promote people in the first 4 months. interested?

    keysi's last blog post..Welcome Luna!

  7. Well, I've been with a BPO since 2005 and will be hitting three years by end of this May and probably the main reason I've stayed in this job for the past couple of years is because I didn't take calls, I had a normal desk job and my bosses are good to me (client side). I've been involved in a groundbreaking project and for that, I owe them my service for the next couple of years and I'm willing to give it to them.

    I agree that call centers are slowly burning out a lot of people but it also puts them in a vicious cycle because even if they leave one call center, they end up in another one most of the time. Higher position, higher salary, same stress…most of the time.

    Good to know that you managed to jump out of the whirlwind, Ade.

    Mark's last blog post..From Uneditedmara: Scamming the Scammers

  8. Ade

    [quote comment="119479"]BUT.

    What would you do next?

    Hayyyyyyyy money. Punyeta, bat kasi kelangan pang magwork. I'm currently in bubububumland and I need to make a living asap otherwise I'll deplete all my resources. Thoughts of applying as a cc rep are the demons constantly invading my consciousness. It seems that for most youngsters like us who don't have any effing idea HOW to make a living just go straight to call centers… Arrr. I hates it. This whoring for other countries. I really do. But I dunno where else to go… The publishing industry (both tru the internet or in the real world – magazines, newspapers, that sort of thang) seems too bleak, I'd rather work as a librarian in Pambansang Aklatan. Graaarrrrrrrr.[/quote]

    I actually have work already for another company, and yeah, I know what you mean. I never really wanted to go in the Call Center industry, it's just that I needed the cash back then. I never regretted it, but then, if applying for one is totally against your principles, I can only imagine the torture it'll put you through.

  9. BUT.

    What would you do next?

    Hayyyyyyyy money. Punyeta, bat kasi kelangan pang magwork. I'm currently in bubububumland and I need to make a living asap otherwise I'll deplete all my resources. Thoughts of applying as a cc rep are the demons constantly invading my consciousness. It seems that for most youngsters like us who don't have any effing idea HOW to make a living just go straight to call centers… Arrr. I hates it. This whoring for other countries. I really do. But I dunno where else to go… The publishing industry (both tru the internet or in the real world – magazines, newspapers, that sort of thang) seems too bleak, I'd rather work as a librarian in Pambansang Aklatan. Graaarrrrrrrr.

  10. dude, congrats. i'm with you on the "Seriously, resigning isn’t as easy as it looks, especially when you have to leave such wonderful people behind." part. that coming from a guy who after 3 years in dubai, just had his first "real job" last november after resigning (gulp!) from my last job.

    good luck to your new job. kaw pah!

    Marvin's last blog post..Time. Or Lack Thereof.

  11. Ade

    [quote comment="119447"]ah but yes, the music will go on parekoy… :)[/quote]

    Of course. Until rock and roll superstardom chong!

  12. Perf

    ah but yes, the music will go on parekoy… 🙂

  13. Hooray! Congrats Ade!

    Are you going to be a full-time male gigolo now?

    Sorsi's last blog post..Truth is Funnier Than Fiction

  14. High-five, gAyde! At least YOU! You have a job waiting! I don't!

    Helga's last blog post..MY OWN THEME, HUZZAHZ.

  15. [quote comment="119426"][quote comment="119425"]Hey Ade! Congratulations! Quitting the call center was the best thing that ever happened to me. I hope the same goes for you. Good luck!

    [/quote]

    No way, you worked at a call center too?[/quote]

    Yup. And I wrote about it too! 😉

    Martin's last blog post..SS2 File: ?The Four Currents of Modern Asia? (advanced)

  16. Ade

    [quote comment="119425"]Hey Ade! Congratulations! Quitting the call center was the best thing that ever happened to me. I hope the same goes for you. Good luck!

    [/quote]

    No way, you worked at a call center too?

  17. Hey Ade! Congratulations! Quitting the call center was the best thing that ever happened to me. I hope the same goes for you. Good luck!

    Martin's last blog post..Thank God for hobbits, and probinsyanong Intsiks!

  18. Ade you quit too??!! Now, Im having second thoughts! At least you have a new job waiting for you. Good luck!1

  19. Congratulations, and the best of luck! As for me, I'm winging it, but only because I don't have to take calls anymore. Unless they require me to. 😀

    WiLL's last blog post..Why Go: Some Suggestions to Event Organizers

  20. when are we going to hear bad things about that next job of yours?

    benj's last blog post..Important Issues For the 2010 National Elections

  21. Ade

    [quote comment="119411"]do you have a job waiting after this?[/quote]

    Why, yes I do. 🙂

  22. do you have a job waiting after this?

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  23. You must really be missing a lot when your brother forgot who you are. Lols.

  24. Pau

    I wish I could quit MY job.

    Pau's last blog post..Super Mario GaWiixy

  25. LOLOLOLOL Technical Support Cat! Maaan those cats are wacky! I mean, they're so c– oh. Your post. Right. Yay for us quitting our jobs! YAY!

    Baddie's last blog post..Baddie Loves You: The Harvest

  26. A call center job is also not for me. I tried it for a couple months after I graduated college then went MIA. Lolz.

    I hope you'll land in a job that you'd really love! Problogging perhaps? 🙂

    Joni's last blog post..Today, I turned 24

  27. You know what's actually ironic? You'll miss the talking. I dunno, I did. I left calls only to find myself in another outsourcing company for the biggest online auction site and handled emails and other non-direct communications with customers. And for a time, yeah, it's boring, but you tell yourself the lower stress levels has given you an up up down down left right left right B A B A select start. :p But soon, you miss it. But maybe I only do because the desk job is rather boring it makes your mind idle and miss such things. :p I wish you luck, tho. Go forth and conquer the non-customer service world! ^_^

    evilpupil's last blog post..and to you

  28. I told you so, QUIT YOUR JOB! *lol*

    euri's last blog post..Last Week

  29. I also had some offers from them calls centers, lol

    But never I would surrender my soul to Satan and his capitalist horde! hahahaha

    Oh wait, I have to take this call….

    jhay's last blog post..From Jun Lozada: What is Neri afraid to say and why?

  30. “…would be a printed screenshot of my blog with a pink post-it attached to it …”

    Why does it have to be ‘pink’, sir Ade? Wanna complement it with fluffy topped ballpens and stuff? Lol.

    —-

    Seriously, I receive call center job offers left and right (I think anyone received the same offers). Maybe because I have this weird trying-hard-to-have-an-accent accent when I read English manuscripts or do impromptu news reports in front of class… but I think I won’t enjoy such environment. Seriously again, I’m hesitating to pursue that 24 oras job or simply to work in a company where I’ll easily burn out. I’m kinda enjoying this carefree art/design work, or teach, or follow my dad’s footsteps… nah.

    I dunno what to say… um, good decision? Five reasons are enough to justify it.

    Neil’s last blog post..mouse hunting

  31. Can i quit mine too?

    haha… Im somewhat stuck for the moment. Tsk. Tsk. Tsk.

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  32. jen

    Am sooo proud of you!!!! hehehe

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